Technical Lead
Job Description (Posting).
Proactively maintain and develop all Linux infrastructure technology to maintain a 24x7x365 uptime service Engineering of systems administration-related solutions for various project and operational needs Maintain best practices on managing systems and services across all environments Fault finding, analysis and of logging information for reporting of performance exceptions Proactively monitoring system performance and capacity planning Manage, coordinate, and implement software upgrades, patches, hot fixes on servers, workstations, and network hardware Create and modify scripts or applications to perform tasks Provide input on ways to improve the stability, security, efficiency, and scalability of the environment Collaborate with other teams and team members to develop automation strategies and deployment processes (1.
) To provide support for on call escalations and doing root cause analysis of given issue (2.
) To independently resolve tickets within agreed SLA of ticket volume and time (3.
) To adhere to quality standards, regulatory requirements and company policies (4.
) Work on value adding activities such Knowledge base update and management, Training freshers, coaching analysts (5.
) To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions or Reopen Cases Recommended Skills Automation Customer Experience Infrastructure Management Knowledge Base Linux Quality Management Estimated Salary: $20 to $28 per hour based on qualifications.
Proactively maintain and develop all Linux infrastructure technology to maintain a 24x7x365 uptime service Engineering of systems administration-related solutions for various project and operational needs Maintain best practices on managing systems and services across all environments Fault finding, analysis and of logging information for reporting of performance exceptions Proactively monitoring system performance and capacity planning Manage, coordinate, and implement software upgrades, patches, hot fixes on servers, workstations, and network hardware Create and modify scripts or applications to perform tasks Provide input on ways to improve the stability, security, efficiency, and scalability of the environment Collaborate with other teams and team members to develop automation strategies and deployment processes (1.
) To provide support for on call escalations and doing root cause analysis of given issue (2.
) To independently resolve tickets within agreed SLA of ticket volume and time (3.
) To adhere to quality standards, regulatory requirements and company policies (4.
) Work on value adding activities such Knowledge base update and management, Training freshers, coaching analysts (5.
) To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions or Reopen Cases Recommended Skills Automation Customer Experience Infrastructure Management Knowledge Base Linux Quality Management Estimated Salary: $20 to $28 per hour based on qualifications.
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